At Cosy Bakes, every item is baked fresh with care and attention. Due to the perishable nature of our products, we do not accept returns under any circumstances.

Refunds

Refunds will only be considered under the following condition:

• You must contact us within 24 hours of receiving your order, providing a clear photo of the issue (e.g., incorrect item, damage during delivery, or quality concern).

• The photo must clearly show the problem and be accompanied by a brief description.

• If the issue is verified, we may offer a partial or full refund at our discretion.

Refunds will not be issued if:

• The 24-hour window has passed.

• No photographic evidence is provided.

• The product has been consumed or significantly altered.

• The issue is due to personal preference (e.g., taste or color variations).

We appreciate your understanding, as small-batch baking means each order is made especially for you. Please reach out with any concerns—we’re here to help!